Nov 282011

Important Safety Notice from phil&teds

Consistent with our unwavering commitment to safety we are providing consumers with notice of a voluntary recall to repair the now discontinued sport v2 and classic v1 strollers, manufactured between April 2008 and June 2010.

We are making available, free of charge, to all affected consumers a free self-fit hinge cover. This is in response to a number of reported cases in which the frame lock of a sport v2 (which shares a common hinge with the classic v1) was not utilised and an adult user caught a finger in the hinge mechanism, causing injury.

Of the phil&teds stroller range only these two strollers are affected by this recall to repair. All other models have different hinge mechanisms and are unaffected.

Safety is our first priority and through this voluntary effort we urge consumers to immediately obtain and fit the free kit which may be obtained via the online order form.

Should you have any queries at all please feel free to contact one of our trained customer service representatives.

phil&teds stresses that all users should read and adhere to the instruction manual which contains valuable safety tips and service recommendations.

Buggy identification methods:

The sport v2 and classic v1 were manufactured between March 2008 and May 2010. Affected serial numbers (located on the inner face of the main hinge, underneath the seat):

Sport V2 affected serial numbers – 0308/0001 to 0510/0840
Classic V1 affected serial numbers – 0308/0001 to 0510/0906
The strollers have the codes ‘SPv2’ (sport v2) or ‘E3C’ (classic v1) printed on the wrist safety strap attached to the stroller handle

To apply for your new hinge cover fill out the official recall to repair form.

Register for your new hinge covers before end of February as phil&teds will be giving away one explorer stroller and three lobster high chairs to four phil&teds owners who have registered for hinge covers!

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